Contact us
A tool that failed on a file it should have handled, a feature that does not exist yet, or a question about how something works. Email reaches us; there is no ticket form in the way.
The fastest way to reach us is by email to support@pdfcraft.shop. Please include the browser you are using and, if relevant, the name of the file you tried to process.
What we can help with
- Bug reports and crashes.
- Requests for new tools or improvements to existing ones.
- Questions about how a specific tool works.
- Accessibility issues.
What we cannot do
- We cannot recover files that were processed and then deleted from your device.
- We cannot bypass password protection on encrypted PDFs without the password.
- We cannot provide legal advice about copyright or document validity.
- We cannot process files on your behalf because our tools run exclusively in your browser.
Response time
We aim to reply within two business days. If the answer has not arrived by then, check your spam folder before sending a follow-up. For security or abuse reports, put that in the subject line so it is not queued behind general questions.